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For an experiment to be valuable, it is vital that you trust your sample so you can be confident in the results obtained. Sample integrity refers to the quality and reliability of a given sample, but it stretches beyond what is in the sample itself. Making sure you have proper pipetting techniques can improve sample integrity, but workers are only as good as their tools. Pipettes must be properly serviced and repaired by experts to maintain confidence in your results. This article highlights what quality customer service involves and how it supports your sample integrity.
